Issue 1: Training Efficiency in Distribution Centers
Issue: There was a need to reduce employee downtime and efforts in distribution centers while maintaining compliance with training requirements.
Resolution: Training centers with computers were set up within each distribution center (DC). A monthly training schedule was established to guarentee employees could fulfill training requirements without working overtime. This setup allowed associates to train on-site, minimizing downtime and ensuring operational needs were still met.
Key Points:
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On-site Training Centers: By providing computers in each DC, employees could undergo training without leaving their work premises, reducing downtime.
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Monthly Training Schedule: This structured approach ensured that training requirements were met consistently without the need for overtime, optimizing workforce management.
Issue 2: Streamlining Health and Safety Stipend Process During the Pandemic
Issue: Managing the health and safety stipend process for pharmacies and stores in New York during the pandemic was inefficient and labor-intensive.
Resolution: An automated solution using Microsoft 365 Forms was implemented. Employees could complete forms electronically, which were then processed to generate dynamic Excel reports and heat maps. This streamlined the reporting process significantly, reducing the processing time from 40 hours a week with 8 temporary employees to just one hour per week with one internal staff member.
Key Points:
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Automation with Microsoft 365 Forms: The use of electronic forms replaced the manual, fax-based process, improving efficiency and accuracy.
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Dynamic Reporting: Generated Excel reports and heat maps not only simplified internal reporting but also met the requirements for reporting to the New York Health Department.
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Resource Efficiency: Drastically reduced the number of hours and temporary staff required for processing, resulting in cost savings and operational efficiency.
